Terms & Conditions

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  • These terms



 

      1. What these Customer Terms and Conditions cover. These are the terms and conditions on which Products are supplied to you (Customer Terms and Conditions). Whether you are a guest or registered user of the Student High Street website (Website), your use of the Website and purchasing of Products is governed by these Customer Terms and Conditions, together with our Privacy Policy, Returns Policy and Website Terms and Conditions. Please take time to read all of these, as they include important terms which apply to you. If you do not agree to these Customer Terms and Conditions please stop using the Website immediately.

 

      1. Why you should read them. These Customer Terms and Conditions will apply to any contract made between you and a Brand Owner for the sale to you of any of the Products displayed on the Website. Please read these Customer Terms and Conditions carefully before you submit your order through the Website. These Customer Terms and Conditions tell you who we are, how a contract is formed between you and a Brand Owner, how you and a Brand Owner may end the contract, what to do if there is a problem, and other important information. Please note that before placing an order you will be asked to agree to these Customer Terms and Conditions. If you think that there is a mistake in these Customer Terms and Conditions or require any changes, please contact us to discuss this. We may amend these Customer Terms and Conditions from time to time and will notify you of such amendments, please see clause 5. Please check these Customer Terms and Conditions from time to time and every time that you wish to order Products please ensure that you review and understand the terms which will apply at that time.

 

  • Definitions



 

      1. Brand Owner: the business selling Products through the Website.
      2. Order Acknowledgement Email: has the meaning given to it in clause 4.2.
      3. Privacy Policy: the policy outlining the terms of privacy protection, data protection and use of cookies.
      4. Products: goods uploaded to the Website by Brand Owners.
      5. Returns Policy: the policy outlining the terms of cancellations, returns and refunds of Products.
      6. Website Terms and Conditions: the terms and conditions relating to use of the Website by any and all users of the Website, including the Website Terms of Use and Acceptable Use Policy.

 

  • Information about us and how to contact us



 

      1. Who we are. Student High Street (trading name) is The SHS Collective Ltd. The SHS Collective Ltd operates the Website and is a company registered in England and Wales (we or us). Our company registration number is 08659475 and our registered office is at Wey Court West, Union Road, Farnham, England, GU9 7PT. Our registered VAT number is 228334512.
      2. What we do. We provide the Website as a platform for Brand Owners to promote and sell the Products directly to you and for you to buy Products directly from Brand Owners. We act as an online marketplace and facilitate the sale and purchase of Products, and all contracts are made by and between you and the Brand Owner selling the Products you are purchasing. We are not a party directly or collaterally to any such contracts. We do not have possession of nor do we own any Products at any time.
      3. How to contact us. You can contact us by writing to us at help@studenthighstreet.com or Student High Street, 7 Maidstone Mews, 72-76 Borough High Street, London, SE1 1GD.
      4. Who the Brand Owners are and how to contact them. You can find information about each Brand Owner on each Brand Owner's brand page on the Website. You can contact a Brand Owner by clicking "Contact the Brand Owner" on the Brand Owner’s brand page. Alternatively, if you have already made an order you can find information about the Brand Owner that you purchased a Product from by signing into your account, clicking on "My Orders", selecting the relevant Product, and clicking "Contact the Brand Owner".
      5. How we or a Brand Owner may contact you. If we or a Brand Owner has to contact you we will do so by contacting you through the message area of your "My Account" section of the Website or by writing to you at the email address you provided to us with your order.
      6. "Writing" includes emails. When we use the words "writing" or "written" in these Customer Terms and Conditions, this includes emails.

 

  • Your order



 

      1. You may only purchase Products from our Website if you are at least 18 years old
      2. How we will accept your order on behalf of a Brand Owner. Each order you place through the Website is an offer by you, to the Brand Owner who is selling the Product you wish to purchase, to purchase the Product. We will email you to acknowledge receipt of your order (Order Acknowledgement Email) and this Order Acknowledgement Email will include a summary of your order. The Order Acknowledgement Email does not confirm acceptance of your offer, it is just an acknowledgement that we have received your order. A Brand Owner's acceptance of your order will take place when we email you (on behalf of the Brand Owner) to confirm that the order has been dispatched (Dispatch Confirmation Email). If your order contains Products from more than one Brand Owner you will receive a separate Dispatch Confirmation Email for the Products from each Brand Owner, or if the order from one Brand Owner is dispatched in more than one package, you may receive a separate Dispatch Confirmation Email for each package. Each Dispatch Confirmation Email is acceptance of your offer at which point a contract will be concluded between you and the Brand Owner for the Product(s) stated in the Dispatch Confirmation Email. The contract between you and the Brand Owner will consist of these Customer Terms and Conditions, the details of the relevant Product(s) on the Website at the time the order was placed and the information contained in the Dispatch Confirmation Email. No order will be accepted or be deemed to have been accepted until you have received the Dispatch Confirmation Email from us.
      3. If we cannot accept your order on behalf of a Brand Owner. If, after you have placed your order, the Brand Owner selling the Product you wish to purchase is unable to accept your order, we will inform you of this in writing and, as payment agent for the Brand Owner, we will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on the Brand Owner's resources which it could not reasonably plan for, because the Brand Owner has identified an error in the price or description of the Product or because it is unable to meet a delivery deadline you have specified.
      4. Your order number. We will assign an order number to your order and tell you what it is when you place your order. Your order number can also be found in the Order Acknowledgement Email we send to you. It will help if you can tell us or the relevant Brand Owner the order number whenever you contact the Brand Owner or us about your order.

 

  • Our right to make changes to these Customer Terms and Conditions



 

      1. We may vary these Customer Terms and Conditions from time to time. We will clearly post a notification about the amendments to the Customer Terms and Conditions and the revised Customer Terms and Conditions on the Website.
      2. The Customer Terms and Conditions that will apply to an order you have made are the Customer Terms and Conditions that apply and that you agreed to at the time that you placed the order.
      3. If the amended Customer Terms and Conditions are unacceptable to you, please stop using the Website.

 

  • Brand Owner Products



 

      1. Products may vary slightly from their pictures. The images of the Products displayed through the Website are for illustrative purposes only. Although every effort has been made to display the colours accurately, neither we nor any Brand Owner can guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
      2. Product packaging may vary. The packaging of a Product may vary from any packing that may be displayed in images on the Website.
      3. Making sure your measurements are accurate. If any Products are being made to measurements you have given a Brand Owner you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on the Website or by contacting the relevant Brand Owner.

 

  • Price and payment



 

      1. Where to find the price for a Product. The price of a Product (which includes VAT) will be the price indicated on the order pages when you place your order. Each Brand Owner takes all reasonable care to ensure that the price of a Product advised to you is correct. However please see clause 7.4 for what happens if a Brand Owner discovers an error in the price of a Product you order.
      2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date a Brand Owner supplies a Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
      3. Additional charges. You accept that your bank may charge you additional fees for any transaction (for example, international transaction fees). In addition, your order may be subject to additional charges, such as customs or import duties and taxes, if it is delivered outside of the UK. Such additional charges are outside of the Brand Owner's control and you accept that the additional charges are solely your responsibility. We highly recommend that before you place your order you contact your local customs office for additional information.
      4. What happens if the Brand Owner got the price wrong. It is always possible that, despite a Brand Owner’s best efforts, some of the Products it sells may be incorrectly priced. Each Brand Owner will normally check prices before providing us with confirmation that we can accept your order so that, where a Product's correct price at your order date is less than the stated price at your order date, you will be charged the lower amount. If a Product's correct price at your order date is higher than the price stated to you, you will be contacted for your instructions before we accept your order. If a Brand Owner accepts and processes your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, the Brand Owner you purchased the Product from may end the contract, request that we refund you any sums you have paid (on the Brand Owner's behalf) and require the return of any goods provided to you.
      5. When you must pay and how you must pay. We accept payment from you, as payment agent for each Brand Owner, for Products purchased through the Website, using the payment methods accepted by our payment processing system from time to time. These methods of payment will be displayed to you before you place your order through the Website. You must be the registered holder of the card and have sufficient funds in your account to cover the price of your order. You must provide your card details and authorise payment for the Products when you place your order. We will not charge your credit or debit card until the Brand Owner dispatches the Products to you. Each Brand Owner agrees that receipt by us of your payment for your order satisfies your obligation to pay for the Products you have ordered and no Brand Owner will seek recourse against you for a Product if we have received payment from you for that Product.
      6. What to do if you think your Order Acknowledgement Email is wrong. If you think that an Order Acknowledgement Email or Dispatch Confirmation Email you have received is wrong please contact us promptly to let us know.

 

  • Providing the Products



 

      1. Delivery. Each Brand Owner is responsible for all delivery arrangements relating to its Products and delivery times will vary between each Brand Owner.
      2. Delivery costs. The delivery costs will vary between each Brand Owner and the methods of delivery that they each use, and the delivery destination. The costs of delivery will be as displayed to you when you place your order.
      3. When a Brand Owner will provide the Products. During the order process the estimated timeframe and estimated date for delivery will be displayed for each Product. The Product that you have ordered will be delivered as soon as reasonably possible and in any event within 30 days after the day on which we send to you the Dispatch Confirmation Email relating to that Product, unless you have agreed to a delivery date after the expiry of this time period. The Brand Owner will provide you with updates after the Product has been dispatched.
      4. A Brand Owner is not responsible for delays outside its control. If the supply of a Product is delayed by an event outside of a Brand Owner's control then the Brand Owner will contact you as soon as possible to let you know and the Brand Owner will take steps to minimise the effect of the delay. Provided a Brand Owner does this it will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact the Brand Owner to end the contract and receive a refund for any Product you have paid for but not received.
      5. If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, a note will be left informing you of how to rearrange delivery or collect the Products from a local depot, as applicable.
      6. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect a Product from a delivery depot the Brand Owner will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite its reasonable efforts, the Brand Owner is unable to contact you or re-arrange delivery or collection the Brand Owner may end the contract.
      7. When you become responsible for the Products. A Product will be your responsibility from the time the Product is delivered to the address you gave us.
      8. When you own Products. You own a Product once we have received payment in full from you.
      9. Reasons a Brand Owner may suspend the supply of Products to you. A Brand Owner may have to suspend the supply of a Product to:
        1. deal with technical problems or make minor technical changes; and
        2. update the Product to reflect changes in relevant laws and regulatory requirements.
      10. Your rights if a Brand Owner suspends the supply of Products. A Brand Owner will contact you in advance to tell you it will be suspending supply of a Product, unless the problem is urgent or an emergency. If a Brand Owner has to suspend the supply of a Product for longer than 5 days it will adjust the price so that you do not pay for Products while they are suspended. You may contact a Brand Owner to end the contract for a Product if the Brand Owner suspends it, or tells you it is going to suspend it, in each case for a period of more than 5 days and we, on behalf of the Brand Owner, will refund any sums you have paid in advance for the Product.

 

  • Your rights to end the contract



 

      1. Ending your contract with a Brand Owner. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how the Brand Owner is performing and when you decide to end the contract:
        1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 12;
        2. If you want to end the contract because of something a Brand Owner has done or has told you it is going to do, see clause 9.2;
        3. If you have just changed your mind about the Product, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Products;
        4. In all other cases (if a Brand Owner is not at fault and there is no right to change your mind), see clause 9.6.
      2. Ending the contract because of something a Brand Owner has done or is going to do. If you are ending a contract for a reason set out at clauses 9.2.1 to 9.2.4 below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. As the payment agent of the Brand Owner we are responsible for all transaction related actions. The reasons are::
        1. a Brand Owner has told you about an error in the price or description of a Product you have ordered from the Brand Owner and you do not wish to proceed;
        2. there is a risk that supply of the Products may be significantly delayed because of events outside of a Brand Owner's control;
        3. the Brand Owner has suspended supply of the Products for technical reasons, or has notified you that it is going to suspend them for technical reasons, in each case for a period of more than 5 days; or
        4. you have a legal right to end the contract because of something the Brand Owner has done wrong.
      3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail subsequently in these Customer Terms and Conditions.
      4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of
        1. Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
        2. sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them;
        3. any Products which become mixed inseparably with other items after their delivery;
        4. Products that have been used (including but not limited to Products which no longer have sales tags attached, have been worn, unsealed, or washed);
        5. Products that are made to your specifications or clearly personalised;
        6. Products that are perishable goods or are otherwise liable to deteriorate or expire rapidly; and
        7. Products that are newspapers, periodicals or magazines (excluding subscription contracts).
      5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. You have 14 days after the day you (or someone you nominate) receives the Products, unless the Products, sold by the same Brand Owner and in the same order, are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the Products.
      6. Ending the contract where a Brand Owner is not at fault and there is no right to change your mind. Even if a Brand Owner is not at fault and you do not have a right to change your mind (see clause 9.1), you can still end the contract before it is completed, but you may have to pay the Brand Owner compensation. A contract for goods is completed when the Product is delivered and paid for. If you want to end a contract in these circumstances, just contact us using Messages in your MyAccount. The contract will end immediately and we, as the payment agent for the Brand Owner, will refund any sums paid by you for Products not provided but we may deduct from that refund reasonable compensation for the net costs we or the Brand Owner will incur as a result of your ending the contract.
      7. Tell the Brand Owner you want to end the contract. To end a contract with a Brand Owner, please inform us by doing one of the following:
        1. Online Sign into your account, click on "Messages", select "Message SHS" to inform the Student High Street help team with the name of the Brand you wish to cancel the contract with, the Order number, the Order date, the Product you ordered, your name, address and the details of your cancellation request.
        2. By post Print off the cancellation form. Sign into your account, click on "Messages" and select "Message SHS" to inform the Student High Street help team with the name of the Brand you wish to cancel the contract with and they will Message you with the appropriate address to be use on the form. We highly recommend that you use a tracked service and obtain proof of postage.

 

  • Returns and Refunds



 

      1. Returning a Product after ending the contract. If you end the contract for any reason after a Product has been dispatched to you or you have received it, you must return the Product.
      2. How to return a Product. Please sign into your account, click on "My Orders" and select “Request Refund” next to the Product you wish to return. This will inform us that you wish to return it and a member of the Student High Street team will respond. Once the request has been processed and authorised please post the Product in its original condition to the address provided on the delivery document. We are not responsible for any items that are returned by mistake, are damaged when they are posted back or are lost in transit so please take care when packing and addressing the Product. We highly recommend that you return the Product using a tracked service and obtain proof of postage when you send the Product back. We can’t take any responsibility for any Product that isn’t returned by a tracked service. Please see our Returns Policy for information about using Collect Plus to return a Product.
      3. When to return a Product. If you are exercising your right to change your mind you must send the Products back within 14 days of informing us that you wish to end the contract.
      4. When a Brand Owner will pay the costs of return. A Brand Owner will pay the costs of return:
        1. if the Products are faulty or misdescribed; or
        2. if you are ending the contract because the Brand Owner has told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something a Brand Owner has done wrong.
        In all other circumstances you must pay the costs of return.
      5. How we will refund you. We, as the payment agent for each Brand Owner are reponsible for all transaction related matters and on behalf of the Brand Owner will refund you the price that you paid for a Product including delivery costs, by the method you used for payment. However, we, on behalf of the Brand Owner, may make deductions from the price, as described below.
      6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
        1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of a Product, if this has been caused by your handling it in a way which would not be permitted in a shop. See our Returns Policy for information about what handling is acceptable and examples. If we, on behalf of a Brand Owner, refund you the price paid before the Brand Owner is able to inspect the goods and later discovers that you have handled them in an unacceptable way, you must pay us, as the payment agent for the Brand Owner, an appropriate amount.
        2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method the Brand Owner you purchased the Product from offers. For example, if the Brand Owner offers delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then you will only be refunded for what you would have paid for the cheaper delivery option.
      7. When your refund will be made. As the payment agent for each Brand Owner, we will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
        1. if the Products are goods and the Brand Owner you purchased the Product from has not offered to collect them, your refund will be made within 14 days from the day on which the Product is received back from you;
        2. in all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.
      8. Any returns or refunds will be made by us in accordance with these Customer Terms and Conditions and the Returns Policy.

 

  • Brand Owner rights to end the contract



 

      1. You must compensate the Brand Owner if you break the contract. If you break the contract and a Brand Owner ends the contract we will refund any money you have paid in advance for Products the Brand Owner has not provided but we may deduct or charge you reasonable compensation for the net costs we or the Brand Owner will incur as a result of your breaking the contract. As the payment agent of the Brand Owner we are responsible for all transaction related actions.

 

  • If there is a problem with a Product



 

      1. How to tell a Brand Owner about a problem. If you have any questions or complaints about a Product, please contact the Brand Owner you purchased the Product from, through the method outlined in clause 3.4. If you cannot find a resolution with the Brand Owner, please contact us directly using Messages in your MyAccount.
      2. Summary of your legal rights. Each Brand Owner is under a legal duty to supply Products that are in conformity with this contract. Nothing in these Customer Terms and Conditions will affect your legal rights.
      3. Your obligation to return a rejected Product. If you wish to exercise your legal rights to reject a Product (for example, if it is faulty or misdescribed) then, please follow the method outlined in clause 10.2.

 

  • Our responsibility for loss or damage suffered by you



 

      1. Disclaimer of liability. A contract for the sale and purchase of a Product is made by and between you and the Brand Owner selling the Product and as such we cannot give, do not give and shall not be deemed to have made or given any representation or undertaking that Products are as described, fit for purpose, of satisfactory quality, conform to the pre-contract information provided, match a sample or model seen or examined by you, or that a Brand Owner has the right to supply the Product to you. We are not a party directly or collaterally to any such contracts by and between you and a Brand Owner and as such, to the extent permitted by law, we disclaim liability for any express or implied warranties of title, risk, and performance. For the avoidance of doubt, we do not have possession of nor do we own any Products at any time.
      2. Clause 13.1 does not affect any of your legal rights that you may have against a Brand Owner.
      3. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract and failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
      4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

 

  • Brand Owners' responsibility for loss or damage suffered by you



 

      1. A Brand Owner is responsible to you for foreseeable loss and damage caused by it. If a Brand Owner fails to comply with these terms, it is responsible for loss or damage you suffer that is a foreseeable result of it breaking this contract or its failure to use reasonable care and skill, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the Brand Owner and you knew it might happen, for example, if you discussed it with the Brand Owner during the sales process.
      2. Brand Owners do not exclude or limit in any way their liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by a Brand Owner's negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products, including the right to receive Products which are: as described and match information the Brand Owner provided to you and any sample or model seen or examined by you; of satisfactory quality and fit for any particular purpose made known to the Brand Owner; and for defective Products under the Consumer Protection Act 1987.
      3. Brand Owners are not liable for business losses. Brand Owners' only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose a Brand Owner will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

  • How we may use your personal information



 

      1. How we and any Brand Owner you purchase a Product from will use your personal information. We, and any Brand Owner you purchase Products from, will use the personal information you provide to us:
        1. to supply the Products to you;
        2. to process your payment for the Products; and
        3. if you agreed to this during the order process, to give you information about similar Products that the Brand Owner provides, but you may stop receiving this at any time by contacting the Brand Owner.
      2. For more details please see our Privacy Policy Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
      3. We will only give your personal information to third parties where the law either requires or allows us to do so. Please see our Privacy Policy for further information.

 

  • Other important terms



 

    1. Nobody else has any rights under this contract. This contract is between you, us and any relevant Brand Owner. No other person shall have any rights to enforce any of its terms. Neither you, nor us, nor any relevant Brand Owner will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    2. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these Customer Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
    3. Which laws apply to this contract and where you may bring legal proceedings. These Customer Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
    4. Complaints and dispute resolution. In the event that you want to make a complaint about a Product or a Brand Owner that sold you a Product, please direct this to the Brand Owner that sold you the Product, in the first instance. If you have not been able to resolve the issue directly with the Brand Owner or if you have a complaint about the Website, please contact us.
    5. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Reasonable requests for resolving a dispute through alternative dispute resolution will be considered. If you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.